igor crash when saving graphs in the form of EMF
Dear all,
I have installed and activated igor pro 7 (64-bit). When I saved a graphics file in the format of EMF or copied it, igor pro crashed. My PC is Microsoft surface pro4.
I wonder what’s wrong with it and how to fix it.
System Information:
IGORVERS:7.08
BUILD:31118
IGORKIND:pro64
FREEMEM:140732484616192
PHYSMEM:17101320192
USEDPHYSMEM:151642112
NSCREENS:1
SCREEN1:DEPTH=32,RECT=0,0,1368,912
OS:Windows 10 Home
OSVERSION:6.3.17134
LOCALE:US
IGORFILEVERSION:7.0.8.1
Igor Pro Serial number: 71031
Default Igor graphics technology: 3
Screen Resolution: 96
Screen scale factor: 2
Graphics Rendering: Intel(R) Iris(TM) Graphics 540
Qt version (runtime): 5.6.3
Qt version (compiled): 5.6.3
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Unfortunately, the crash reports didn't include the stack backtrace, which has the most useful information about what crashed.
First, please get the latest nightly build- it is possible that the crash has been fixed since your version was released. Choose Help->Igor Pro Nightly Builds, or visit https://www.wavemetrics.net/Downloads/latest7/.
Second, as the message in your screen shot says, please send the file to WaveMetrics. It is probably small enough to send as an email attachment to support@wavemetrics.com
Only WaveMetrics can fix a crash, so the best way to deal with it is to report it directly to support@wavemetrics.com.
Thank you!
August 9, 2018 at 09:19 am - Permalink
In reply to Unfortunately, the crash… by johnweeks
Thanks so much! I will follow your advice.
I have sent three e-mails to support@wavemetrics.com but all were returned, even if I removed the attached files. i don't know why...
August 11, 2018 at 04:15 am - Permalink
We received your email with the diagnostics attachment at WaveMetrics support and will investigate. Thanks.
August 11, 2018 at 05:28 am - Permalink